Frequently asked questions
Do you have any questions for LINE&JO that aren’t covered by our frequently asked questions, please contact us at customercare@lineandjo.com, and we will return to you with an answer, as quick as possible. You can also get personal service at one of our stores in Copenhagne & Lyngby. See the opening hours for the boutiques here.
If you have any questions regarding piercings, please visit our Piercing Salon FAQ or contact our piercers at piercingsalon@lineandjo.com.
You are always welcome to buy earrings in pairs. However, we sell all pieces of jewellery separately to allow every customer to personalise their look by combining different earrings across various collections, creating a unique and asymmetrical look.
You can always find inspiration for styling on our Instagram @lineandjo. If you wish for personal guidance, you can book a styling session with our knowledgeable boutique staff in Copenhagen or Lyngby.
You can find your ring size by following our size guide.
As a goldsmith company, LINE&JO are always ready to make the necessary repairs to bring your fine jewellery back to life.
Each repair is different, so please always start by sending an email to customercare@lineandjo.com. Your email should include close-up photos of your piece of jewellery, contact information, a copy of your original receipt or, if the jewellery was purchased online, your reference number as well as details of the product. With this information a goldsmith will take a closer look at your item and we will get back to you on how to proceed.
You can also bring your piece of jewellery to one of our boutiques in Copenhagen or Lyngby, and our staff will help you.
Read our advice on jewellery care, as for example how you store it when it is not being used, and how to maintain it so it can be used for many years and can be passed down to future generations.
Please visit our page regarding delivery and returns. If your question is not answered, you are welcome to contact us at customercare@lineandjo.com.
If you have any questions regarding piercings and our Piercing Salon, please visit the Piercing Salon’s FAQ. If your question is not answered, contact our piercers directly at piercingsalon@lineandjo.com.
If you have your eye on a piece of jewellery from LINE&JO, but it is not available in your size, please do not hesitate to reach out at customercare@lineandjo.com, so we can order the piece for you. This will result in longer shipping time than usual, but we will make sure to get it to you as quick as possible.
If you bring your grey ruthenium-covered jewellery to one of our boutiques in Copenhagen & Lyngby, we do offer the service of getting the ruthenium polished off of the jewellery. However, depending on the design of the jewellery, there is no guarantee that the grey can be polished off completely.
If you have a gift card or a coupon that you would like to use, but keep seeing error-messages when trying to, it can be one of three things:
1 – The coupon is for the Danish LINE&JO site, and you’ve tried using it on the English site – or vice versa. Click the language switcher in the top right corner, and try again.
2 – The gift card is for the Boutiques only. These cannot be used online, but only in our boutiques in Copenhagen and Lyngby. If you wish to convert your gift card to an online gift card, you can do so by contacting customer care.
3 – The gift card has already been used.
